Customer portal for product support
Provide a complete support chain, from 1st level support to development.
Support your customers via email and phone.
Direct customer requests seamlessly to your product management.
Improve your products and service with metrics.
Seamlessly integrate Allegra into your website.
Knowledge base and FAQs
Many customers like to help themselves. Provide them with comprehensive information about your products in a structured and easily searchable way via the Allegra Wiki on your website.
Integrate your claim management into Allegra. Connect your ERP system and your product database with Allegra and follow the entire complaint process through to shipping spare parts. Recognize problematic products, customers and frequent claimants based on key figures.
ITIL compliant service management
Based on keywords in the customer's e-mail, you can automatically assign tasks to a technician or group. If a task remains unprocessed for too long, it is automatically assigned to someone else. If a technician is on vacation, the process is automatically forwarded to a substitute.
Escalate if necessary
If a request was not processed in time, you can have it escalated automatically. For example, a manager may be informed or the request reassigned. You can also send an e-mail and inform the customer about the delay. Or you automatically close inquiries that are lying around untouched for too long. It is up to you.
Activity report for your customers
Let your customer know what you have done for him. Build trust through a transparent process.
Create beautiful and informative reports that instantly make your performance transparent.